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Noticeboard

Sexual Health Clinic

Drop-in clinic on Thursday afternoons from 4pm until 5.30pm (Except 3rd Thursday every month).

Bookable appointments for coils and implants available.

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Flu Vaccinations

Help protect you and your family in the fight against flu this winter.
A free NHS flu vaccination is available for:
  • anyone aged 65 and over
  • pregnant women
  • children and adults with an underlying health condition (particularly long-term heart or respiratory disease)
  • children and adults with weakened immune systems

If you would like to check whether you are eligible, please call us on 01274 531153.

Named GP 

All of our patients have been allocated a named GP who will have overall responsibility for the care and support provided for them. This will not necessarily the GP that you usually have consultations with. You will still be able to book consultations with your preferred choice of GP as usual. If you wish to know who your named GP is please ask our reception team.

SMS Text Messaging Service
If you would like to consent to receive SMS text messages reminding you of your booked appointments and to receive your test results, please call in and speak to our reception staff.


SystmOnlineSystmOnline is now available.  It is an in-built feature of the Practice's clinical IT system (SystmOne) which enables existing patients to manage appointments, order repeat prescriptions and change their contact details. Use of this service is free of charge to both Practices and patients. 



Hale ProjectHealth Action Local Engagement (Hale) - Healthy Living Project

How we use your health records

Please click this link to read the How we use your health records leaflet. It explains:

  • Why the NHS collects information about you and how it used
  • With whom we may share information
  • Your right to see your health records and how we keep your records confidential

 

stethescope_and_heartHelp Us To Help You

Everyone at the Practice works under pressure. We hope to provide a friendly and helpful service – it works better with co-operation on both sides.

  • A standard appointment is 10 minutes long. It may not be possible to deal with all your problems in one appointment.
  • Be patient with our receptionists. It isn’t their fault if all our appointments are full.
  • Don’t worry if our telephone line takes a while to be answered. Our phone lines are often very busy.
  • Remember to give us 2 working days notice for a repeat prescription.
  • Let us know if you are unable to attend an appointment. If you repeatedly miss appointments, we may remove you from our Practice list.
  • Let us know if you move house or change your telephone number.

DNA policy (Did not attend)

We know that sometimes you might not be able to keep a previously booked appointment but please let us know well in advance so that another patient can be seen. If 6 people fail to attend on one day then that is one hour of doctor or nurse time wasted.

  • If you cannot attend you must inform us at least 30 minutes prior to your appointment.
  • Once you have failed to attend 2 appointments you will receive a letter.
  • If you do not attend a further appointment you will receive another letter and will be removed from our surgery list.

The above policy applies to all appointments.

Zero tolerance policy

The Practice will not tolerate verbal abuse or aggression towards any member of staff. If you are abusive to staff you will be removed from our list.

 
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