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Sexual Health Clinic

Drop-in clinic on Thursday afternoons from 4pm until 5.30pm (Except 3rd Thursday every month).

Bookable appointments for coils and implants available.

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Flu Vaccinations

Help protect you and your family in the fight against flu this winter.
A free NHS flu vaccination is available for:
  • anyone aged 65 and over
  • pregnant women
  • children and adults with an underlying health condition (particularly long-term heart or respiratory disease)
  • children and adults with weakened immune systems

If you would like to check whether you are eligible, please call us on 01274 531153.

Named GP 

All of our patients have been allocated a named GP who will have overall responsibility for the care and support provided for them. This will not necessarily the GP that you usually have consultations with. You will still be able to book consultations with your preferred choice of GP as usual. If you wish to know who your named GP is please ask our reception team.

SMS Text Messaging Service
If you would like to consent to receive SMS text messages reminding you of your booked appointments and to receive your test results, please call in and speak to our reception staff.


SystmOnlineSystmOnline is now available.  It is an in-built feature of the Practice's clinical IT system (SystmOne) which enables existing patients to manage appointments, order repeat prescriptions and change their contact details. Use of this service is free of charge to both Practices and patients. 



Hale ProjectHealth Action Local Engagement (Hale) - Healthy Living Project

How we use your health records

Please click this link to read the How we use your health records leaflet. It explains:

  • Why the NHS collects information about you and how it used
  • With whom we may share information
  • Your right to see your health records and how we keep your records confidential

 

stockxpertcom_id20808191_size0Comments & Complaints

If you are unhappy with any aspect of our service, we would like to hear from you. We particularly welcome constructive suggestions about how we could do better. There is a box at Reception where you can post any comments or suggestions.

If you wish to make a formal complaint, please write or speak to Paula Guiry Practice Manager or if you would like to see a copy of our Complaints Procedure, please ask at Reception.

Independent Complaints Advocacy Team (ICAT)

ICAT is a team of three advocates who provide support and information around raising concerns and complaints about care and treatment received from the NHS. ICAT is completely independent from the NHS and provides information, acting under your direction for your wishes.

ICAT can:

  • Generally support you with your NHS complaint.  
  • Provide self-help information.
  • Put you in touch with the right people.
  • Help you get interpreting services.
  • Prepare letters for you.
  • Prepare for and attend meetings with you.
  • Explain and explore different options available.
  • Speak to people on your behalf where necessary.

 

ICAT cannot:

  • Offer any advice - financial, medical, legal etc.
  • Make decisions for you.
  • Help claim financial compensation.
  • Get an NHS employee disciplined.

 

For further information or to request support, contact Andrea Beever, ICAT Co-ordinator, on 01274 750784.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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